Teatro Group
  • 20-May-2019 to 19-Jul-2019 (MST)
  • Royale - FOH
  • Calgary, AB, CAN
  • Salary
  • Full Time

Discounts on food and beverage in all 7 of our locations • Learning and development opportunities • Team oriented culture •


We are looking for a leader to work with our team through service and help provide hospitality and quality of service to our guests.  Royale is a vibrant and playful restaurant & bar located on the bustling 17th Avenue. Serving new eclectic cuisine, Royale boasts the largest rose selection and sun-kissed patio in Calgary. Open Tuesday through Sunday for lunch and dinner, and serving weekend brunch every Saturday and Sunday.

What you can expect to do as one of our leaders

  • Ensure employees are trained on their job duties, food preparation, food delivery, customer service, sanitation and safety procedures.
  • Train and coach staff to maximize performance.
  • Monitor staff performance.
  • Ensure that all staff members serving liquor are appropriately certified and of legal age.
  • Ensure that operating equipment and inventory is used properly and not abused.
  • Maintain records of stock, repairs, sales and wastage.
  • Ensure that reports and administration requirements are submitted in a timely fashion
  • Ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information.
  • Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified.
  • Compile and balance cash receipts at the end of the day/shift.
  • Supervise and participate in FOH cleaning activities.
  • Ensure that service meet quality control standards.
  • Ensure that table appointments, table arrangements, and decorations are impeccable and that tables are set correctly.
  • Ensure that stations have their correct materials in place.
  • Handle any customer complaints as they arise. 
  • Administer appropriate resolutions to complaints and report to Manager. 
  • Liaise with customers regarding special functions.
  • Assist wait and kitchen staff as needed during peak times.
  • Perform both opening and closing duties

What we are looking for

  • Minimum 5 years of experience in the food services industry.
  • Minimum 3 years of direct work experience in a supervisory capacity.
  • Experience in all aspects of customer service and people management;
  • Demonstrated ability to lead and direct a team.
  • Strong working knowledge of hospitality industry principles, practices, and techniques.
  • Experience supervising employees, including organizing, prioritizing, and scheduling.
  • Excellent verbal and oral communication skills
  • Exceptional conflict resolution, negotiation, and objection handling skills.
  • Able to respond quickly in a dynamic and changing environment.
  • Able to effectively communicate both verbally and in writing.
  • Proficient with the use of computers, including Microsoft office suite, internet and email.
  • Completion of a responsible beverage service certificate.
  • Experience ordering and monitoring supplies, and ensuring appropriate product inventories are in place.
  • Flexible work schedule, including the ability to work evening and weekends.
  • Works with company employees and general public on continual basis.
  • Manual dexterity required to use desktop computer and peripherals.
  • Must be able to transport up to 30 pounds on occasion and up to 25 pounds regularly
  • Ability to be on standing and walking for long periods of time.

 

Teatro Group
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