Teatro Group
  • 06-Sep-2019 (MST)
  • Customer Service
  • Calgary, AB, CAN
  • Hourly
  • Both full and part time hours

Discounts on food and beverage in all 7 of our locations • Learning and development opportunities • Team oriented culture •

We are looking for individuals who enjoy creating & showcasing their craft, have a passion for hosting guests and enjoy being a part of helping them experience our quality service. Your enthusiasm, product knowledge and ability to calmly relate to both guests and staff will be a strong foundation for an exceptional dining experience.

Royale is a vibrant and playful restaurant & bar located on the bustling 17th Avenue. Serving new eclectic cuisine, Royale boasts the largest rose selection and sun-kissed patio in Calgary. Open Tuesday through Sunday for lunch and dinner, and serving weekend brunch every Saturday and Sunday. Working with us, you will  enjoy a team that is focused on hospitality and service and want to have fun while earning some money. Full time and part time hours available.  


The Host (ess) will be responsible for providing high-levels of customer service to all restaurant patrons by providing prompt service, greeting guests, and maintaining a strong working knowledge of all menu items and daily specials.  The host (ess) shall perform customer service duties in a friendly and professional manner at all times, and ensure that the guests have an enjoyable dining experience.  

What you will do as a Host (ess)

  • Receive and record guests' reservations and assign tables
  • Greet guests at entrance of dining room and escort them to tables or other seating areas
  • Maintain familiarity with the composition of all menu items.
  • Speak with guests to ensure satisfaction with food and service, and attend to complaints
  • Order necessary dining room supplies and equipment
  • Inspect dining and serving areas and equipment
  • Accept payment from guests for food and beverage
  • Clean agreed designated areas, in accordance with procedures, morning/evening routines and hygiene requirements.
  • Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
  • Report any suspicious packages or parcels to management without delay.
  • Refusing service, arranging a taxi or even calling the police if necessary.
  • Ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment.
  • At all times to be aware of and practise excellent customer service, assisting the guest in any way which does not adversely affect other customers.
  • Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes.
  • Maintain a professional appearance, demeanor and attitude at all times.
  • Perform both opening and closing duties.

 What you will bring to our team

  • High School Diploma, G.E.D. or equivalent preferred
  • Minimum of 2 years serving experience is required
  • Ability to work in a fast-paced, dynamic environment
  • Ability to make excellent sales to achieve performance in alignment with organizational goals and objectives
  • Excellent customer service skills, interpersonal, organizational and communication skills
  • Motivated and creative team player
  • Ability to build and maintain lasting relationships with customers
  • Excellent listening skills
  • Exceptional written and verbal communication skills
  • Self-motivated with high energy and an engaging level of enthusiasm
  • Ability to perform basic calculations and mathematical figures
  • Ability to work individually and as a part of a team
  • High level of integrity and work ethic
  • Ability to multitask

  Physical Requirements:

  • Must be able to work a flexible schedule including days, nights, weekends and holidays
  • This position will spend 100% of the time standing.
  • Must be able to transport up to 50 pounds on occasion and up to 35 pounds regularly.
  • Exposure to extremely hot and extremely cold liquids, barware etc.
  • Manual dexterity required to use desktop computer and peripherals.
  • Fast paced environment.
  • Overtime as required.


Teatro Group
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