Teatro Group
  • 07-Feb-2020 (MST)
  • Operations
  • Calgary, AB, CAN
  • Salary
  • Full Time

Discounts on food and beverage in all 7 of our locations • Learning and development opportunities • Team oriented culture •


Teatro Group is looking for an Assistant General Manager at our Royale location. Joining the Royale team will have you working alongside industry leaders dedicated to service and quality within Teatro Group. At Royale, we believe simplicity is key. We offer great food, delicious cocktails, and wines in a welcoming, lively space on 17th Ave.

 Teatro Group strives to provide the highest level of distinct and memorable dining experiences. Our family of restaurants all adhere to the same philosophy: we are meticulous in sourcing out the finest ingredients possible for our guests, delivering incredible food with service that is attentive, sincere and focused on detail.

What you can expect to do as our AGM:

 

  • Responsible for the training of new staff and overseeing their performance.
  • Ensure employees are trained on their job duties, food preparation, food delivery, customer service, safety procedures, and sanitation.
  • Develop work schedules, ensure adequate staffing levels, and assign tasks to staff each shift.
  • Monitor staff performance; apply corrective or disciplinary action as required.
  • Ensure that all staff members serving liquor are appropriately certified and over 18.
  • Ensure that operating equipment and inventory are appropriately used and not abused.
  • Maintain records of stock, repairs, sales, and wastage.
  • Ensure that all stocks and supplies are requested in a timely fashion, so that correct stock levels are maintained and stored under optimum conditions.
  • Schedule and receive stock deliveries, checking delivery contents to verify product quality and quantity.
  • Ensure effective communication by attending meetings as required and conducting staff meetings regularly to impart information.
  • Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified.
  • Compile and balance cash receipts at the end of the day/shift.
  • Supervise and participate in FOH cleaning activities.
  • Ensure that food and service meet quality control standards.
  • Ensure that table appointment, table arrangements, and decorations are impeccable and that tables are set correctly.
  • Ensure that stations have their correct materials in place.
  • Handle any customer complaints regarding food quality and service as they arise.
  • Administer appropriate resolutions to complaints.
  • Liaise with customers regarding special functions.
  • Assist service and kitchen staff as needed during peak times.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Uphold policies, procedures, and budgets.

What we are looking for in our AGM's:

 

  • Minimum 4 years of experience in the food services industry.
  • Minimum 3 years in a supervisory/management role.
  • Experience in all aspects of customer service and people management; customer service training or certificate is an asset.
  • Demonstrated ability to lead and direct a team.
  • Experience supervising employees, including organizing, prioritizing, and scheduling work assignments.
  • Excellent verbal and oral communication skills, including the ability to give directions, converse with customers, and communicate with suppliers.
  • Exceptional conflict resolution, negotiation, and objection handling skills.
  • Able to respond quickly in a dynamic and changing environment.
  • Able to communicate both verbally and in writing effectively.
  • Proficient with the use of computers, including Microsoft office suite, internet, and email.
  • Completion of a responsible beverage service certificate.
  • Experience ordering and monitoring supplies, and ensuring appropriate product inventories are in place.

 

Working Conditions:

 

  • Flexible work schedule, the ability to work evenings and weekends.
  • Works employees and the general public continually.
  • Manual dexterity required to use desktop computer and peripherals.
  • Must be able to transport up to 50 pounds on occasion and up to 35 pounds regularly
  • Ability to be on standing and walking for long periods.
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