Teatro Group
  • 07-Feb-2020 (MST)
  • Operations
  • Calgary, AB, CAN
  • Salary
  • Full Time

Discounts on food and beverage in all 7 of our locations • Learning and development opportunities • Team oriented culture •


Teatro Group is looking for a General Manager at our Vendome Café location. Nestled in the heart of Sunnyside, Vendome Café offers the charm and warmth of a European Café. This individual will manage the operations, also monitoring inventory and supplies, and ensure that appropriate food, beverage, and other materials are well stocked to meet the Cafe's needs.

We are proudly situated in the historic Vendome Block, a building that has served our neighborhood for years. We honor this tradition by supporting our community through the use of local farmers and artisans. From the heart of our kitchen come freshly prepared soups, sandwiches, and binge-worthy brunches. All pastries are lovingly baked on premise every morning, and our fresh bread is baked each day by our sister property Alforno Bakery & Café.

 

What you can expect to do as our Manager:

  • Ensure employees are trained on their job duties, food preparation, food delivery, customer service, safety procedures, and sanitation.
  • Develop work schedules, ensure adequate staffing levels, and assign responsibilities to all staff.
  • Train and coach staff to maximize performance.
  • Monitor staff performance; apply corrective or disciplinary action as required.
  • Ensure that all staff members serving liquor are appropriately certified and of legal age.
  • Ensure that operating equipment and inventory are appropriately used and not abused.
  • Maintain records of stock, repairs, sales, and wastage.
  • Schedule and receive stock deliveries, checking delivery contents to verify product quality and quantity.
  • Ensure that reports and administration requirements are submitted in a timely fashion
  • Ensure effective communication by attending meetings as required and holding staff meetings regularly to impart information.
  • Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified.
  • Compile and balance cash receipts at the end of the day/shift.
  • Supervise and participate in FOH cleaning activities.
  • Ensure that food and service meet quality control standards.
  • Ensure that table appointment, table arrangements, and decorations are impeccable and that tables are set correctly.
  • Ensure that stations have their correct materials in place.
  • Handle any customer complaints regarding food quality and service as they arise.
  • Administer appropriate resolutions to complaints.
  • Liaise with customers regarding special functions.
  • Assist wait and kitchen staff as needed during peak times.
  • Perform both opening and closing duties

 

What we are looking for:

  • Minimum 5 years of experience in the food services industry.
  • Minimum 2 years of direct work experience in a supervisory capacity.
  • Experience in all aspects of customer service and people management;
  • Demonstrated ability to lead and direct a team.
  • Strong working knowledge of hospitality industry principles, practices, and techniques.
  • Experience supervising employees, including organizing, prioritizing, and scheduling.
  • Excellent verbal and oral communication skills
  • Exceptional conflict resolution, negotiation, and objection handling skills.
  • Able to respond quickly in a dynamic and changing environment.
  • Able to communicate both verbally and in writing effectively.
  • Proficient with the use of computers, including Microsoft office suite, internet, and email.
  • Completion of a responsible beverage service certificate.
  • Experience ordering and monitoring supplies, and ensuring appropriate product inventories are in place.

 

Working Conditions:

  • Flexible work schedule, including the ability to work evenings and weekends.
  • Working with employees and the general public continually.
  • Manual dexterity required to use desktop computer and peripherals.
  • Must be able to transport up to 30 pounds on occasion and up to 25 pounds regularly
  • Ability to be on standing and walking for long periods.
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